Frequently Asked Questions
Find answers to common questions about our products, services, delivery, installations and online orders.
We've Got You Covered
Browse our frequently asked questions below. If you can't find the answer you're looking for, our team is happy to assist.
You can browse our online store, select the products you need and add them to your cart. Once you're ready, proceed through checkout and complete your order.
If you need assistance choosing a product, you can contact our team before placing your order.
Yes. You can visit Prime Security Store at Shop L22, Westwood Mall to view and purchase available products.
Payment options available during checkout will be displayed when you place your online order.
For in-store purchases, please contact us if you need confirmation of available payment options.
Yes. We offer delivery for online orders. Delivery options and charges are displayed during checkout.
Delivery charges depend on the applicable delivery option and destination. The available delivery cost will be shown during checkout.
We deliver within South Africa. Delivery availability and charges are calculated during checkout based on your address.
We supply a wide range of security products including CCTV and surveillance, gate automation, access control, intercoms, alarms, remotes, safes and security accessories.
Our range includes trusted security brands such as Dahua, Hikvision, Centurion, Commax, IDS and EzViz.
Product availability may vary, so please contact us if you're looking for a specific model.
Absolutely. If you're unsure which product is right for your home or business, contact our team and tell us what you're looking to achieve.
We can help you understand the available options and choose a suitable solution.
Product pricing and installation are generally separate unless specifically stated otherwise.
Contact us if you require installation assistance for your security solution.
Installation services may be available depending on the product and project requirements.
Contact our team with details of your requirements so we can advise you.
Yes. Contact us with your CCTV requirements and our team can advise you on the appropriate equipment and installation options.
We supply gate automation products and can assist you with selecting the appropriate equipment for your gate requirements.
You can find Prime Security Store at Shop L22, Westwood Mall.
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 1:00 PM
You can call or WhatsApp us on 078 304 7808.
You can also email us at online@primesecuritystore.co.za .
We're Happy To Help.
Can't find what you're looking for? Speak to the Prime Security Store team.
Find The Right Security Solution.
Browse our range of trusted security products online or visit us at Westwood Mall.